Refund & Cancellation Policy

Camps and one-off sessions

• 14 or more days before it starts — cancel for a refund of what you paid, less the fees described below.
• Inside 14 days, before it starts — we issue account credit for the full amount rather than a refund. Close to the start date a place is rarely filled again, but the credit keeps its value for you.
• Once it has started — fees are not refundable, because the place cannot be given to another child. We issue account credit for any sessions your child has not yet attended.
• Missed individual days are not refunded. Where the program offers make-up sessions, we would rather find your child another day — ask us.

Make-up sessions

Several of our programs allow a missed session to be made up within the same term, subject to space in another group of the right age and level. Not every program can offer this — the program page says so, and we will always tell you before you enrol if it cannot.

Monthly programs

Cancel any time before your next billing date and you are not charged again. The month already paid for is not refunded — those sessions remain yours to attend. There is no cancellation fee and no notice period.

Account credit

• Valid for two years from the date we issue it.
• Usable against any class, camp or add-on we run, for any child in your family.
• Not exchangeable for cash, and not transferable outside your family.

Fees deducted from refunds

A flat 6% is deducted from refunds you request. It covers the card processing fee, which our payment processor keeps even when we refund you, and the administration of the refund itself. On a $649 booking that is $38.94.

If we cancel

Where we cancel a session, a week or a program, you get the full amount back with no fee deducted — or the full amount as credit, whichever you prefer. That is our decision, so we carry its cost.

Weather and closures outside our control

Snow, power cuts, air quality, public-health closures and similar events are not ours to decide. Where one costs your child a session we will offer a make-up session, and where we cannot find one, account credit for it. These sessions are not refunded.

Illness

Tell us. We would far rather a sick child stayed at home, and we will do what we reasonably can with credit or a make-up session.

How to ask

Email info@aiarobo.com or call (425) 405-0128 with your booking reference. Approved refunds go back to the card you paid with, usually within 5–10 business days once we have issued them.